RPS Services
Professional Support for Automation and Power Solutions
Our support team are here to assist you in a variety of ways depending on the help you require. Once our technical experts have selected the correct product solution, you can access several self-help guides and installation video’s here.
You can also access answers to commonly asked questions – Here , these include User Interface navigation, common network trouble shooting, accessing monitored data and more.
All general support is included within the platform subscription with a list of what is covered below.
General support and enquiries relating to the following:
- Access to your Web App or local instance of your User Interface
- Adding a new device to your existing network.
- Set up or amending your admin configuration for your User Interface.
- Hardware issues including network coverage, access to IOT devices, routers, servers, power solutions and any other hardware connected into the RPS platform.
- Trouble with a recent firmware update and storage device management.
- Commonly experienced issues and fault finding not covered in our self-help / commonly answered questions.
Please contact our helpdesk support by:
- Login a support query online – Link
- Sending us an E-mail – support@rpsaus.com.au
- Call us on – INSERT SUPPORT #
For potential warranty claims please lodge a claim request – warranty@rpsaus.com.au
If you would like to discuss improving /changing an automation or engineered solutions contact – sales@rpasaus.com.au
We do regularly improve the customer interface with regular software and firmware updates. We are also continually adding automatic configuration for an expanding number of IOT devices. If you have any suggestions on how we can further improve of product offering to you, please email – sales@rpsaus.com.au
We are your remote power solutions partner!
Remote Power Solutions delivers sustainable solutions to remote areas of Australia. Please explore our website to find a solution or product that will enhance your operational functionality or explore more about our services within your industry sector.